Version 1.9.7 introduced several critical under-the-hood improvements that enhance the reliability of remote sessions:

Once connected to the technician's server, the customer plugs the target USB device into their PC. The device will appear in the Customer Module window.

In the modern era of IT support, remote work, and cloud-based infrastructure, the physical barrier remains one of the biggest headaches for system administrators and helpdesk technicians. How do you install a software license from a USB dongle located in a New York office onto a server in a Virginia data center? How do you flash firmware on an embedded device when you are 1,000 miles away?

Here is a comprehensive breakdown of version 1.9.7, its core functionality, and how to deploy it effectively. What is the Customer Module?