Btes Power Outage Map Top Access

All customers can report an outage by calling 423-968-BTES (2837) . This system uses caller ID to immediately link your call to your account and location.

Take a screenshot of the BTES outage map QR code and save it to your phone’s "Wallet" or a photo album labeled "Emergency." If the internet is down, you can scan that QR code from a neighbor’s phone if they have a hotspot.

While BTES handles vegetation management along its own rights‑of‑way, property owners are responsible for controlling trees, shrubbery, and vines on their own property to prevent interference with utility lines. Keeping trees and branches away from the service drop to your home reduces the risk of an outage specific to your property.