We are in a new economic age. Western management must awaken to the challenge, learn their responsibilities, and take on leadership for a systemic change. Delay, mistakes, and defective workmanship can no longer be tolerated as a cost of doing business. 3. Cease Dependence on Inspection to Achieve Quality
Buying materials based solely on the lowest bid often results in poor quality. Organizations should minimize total cost—not just initial cost—by moving toward a single supplier for any one item, establishing long-term relationships built on trust and loyalty. 5. Improve Constantly and Forever w. edwards deming out of the crisis pdf
Understanding human behavior, motivation, and interaction. Deming vehemently opposed extrinsic motivators (like ranking systems and performance bonuses) because they destroy intrinsic motivation and foster competition instead of cooperation. We are in a new economic age