She found a site offering a “verified download.” The file was tiny, an .exe . She disabled her antivirus (the site said she had to). She ran the program.

Improperly configured tools can break your printer’s firmware.

The Epson Adjustment Program (also referred to as the Epson Resetter, Epson Maintenance Program, or service utility) is a specialized software tool designed to reset various internal counters and perform maintenance functions on Epson inkjet printers. Unlike standard printer drivers or control panel software, this is a professional-grade diagnostic and reset utility intended primarily for service technicians and advanced users.

: Download and extract the software archive. Right-click AdjProg.exe and select Run as Administrator .