Follow these steps in order to resolve the issue.

: For 2020+ vehicles, even with a new cable, some modules may be locked by SFD (Vehicle Diagnostic Protection) , which requires specific "off-line" tokens to unlock. Compatibility Reference Interface Type Supported Vehicles HEX-V2 / HEX-NET All VW/Audi/Seat/Skoda from 1996 to Present HEX+CAN Models from 1996 to ~2016; limited/no support for 2017+ Micro-CAN